Shipping Policy

At The Void, we are committed to providing a convenient and worry-free shopping experience. To ensure your orders reach you quickly and safely, we have created a clear and simple shipping policy.

Free Shipping

  • All deliveries are free to any location within Portugal. There is no minimum purchase amount to take advantage of this benefit as shipping is already included in the price.

Delivery time

  • Delivery times may vary depending on your location, but shipments can take up to 15 business days after payment confirmation.

  • We are constantly working to ensure that your order arrives as quickly as possible, but please keep in mind that unforeseen events during transportation may affect delivery times.

Order Processing

  • Order processing time can take 1 to 3 business days after payment confirmation, and this period includes product separation and packaging.

  • You will receive an email notification with the tracking code as soon as your order is dispatched, so you can track the delivery.

Delivery Areas

  • We serve the entire national territory. However, in some more remote regions, delivery times may be longer due to logistical limitations.

Delivery Problems

  • If your order does not arrive within the stipulated time or if you notice any problems with the shipping, please contact us immediately so that we can resolve the issue as soon as possible.

  • If there is any problem with delivery, our support team will be ready to provide the necessary assistance.