Terms and Conditions for Returns/Exchanges due to defects

At The Void , our priority is customer satisfaction. We work with high-quality products and ensure that all purchases are carefully packaged and shipped. However, we understand that in some rare cases, problems may occur. Therefore, our return and exchange policy is as follows:

1. Returns and Exchanges due to Manufacturing Defects

  • We accept returns or exchanges only in cases where the product has a manufacturing defect or damage caused during transportation .

  • To request a return or exchange, the customer must contact us within 15 days of receiving the product . After this period, we will not be able to accept returns or exchanges.

  • The product must be in its original packaging and cannot show signs of use or damage caused by the customer.

2. How to Request a Return or Exchange

  • Please contact our customer service team via email: thevoidshopshelp@gmail.com . Please provide your order number and describe the defect or problem you encountered.

  • If necessary, please send photos of the defect or damage to facilitate analysis of the request.

3. Shipping Costs

  • Shipping costs for returns or exchanges due to defects will be covered by the store .

  • If the return is not approved (if the defect is not found or is caused by misuse), the product will be returned to the customer and the shipping cost will be the customer's responsibility.

4. Refunds

  • If the returned product is approved for a refund, the amount paid will be refunded according to the payment method used for the purchase.

  • The refund will be made within 10 business days after analysis and approval of the return with the supplier.

5. Exchanges and returns

  • We only accept exchanges or returns in the event of a product defect after evaluation by our quality team.

If you have any further questions, our team is on hand to help you!